From the moment your equipment arrives at our Carrollton facility to the day it ships to the deployment site, every step is tracked, documented, and visible in your client portal.
We accept inbound freight from any carrier or distributor. Every pallet, box, and individual device is logged on arrival. Serial numbers and MAC addresses are captured for all network hardware. Discrepancies — missing items, damaged packaging, wrong models — are documented with photos and reported to you within 24 hours. Receiving fees start at $25 per pallet.
Every device in our facility is tracked through a 12-stage lifecycle: Expected, Received, In Staging, Staged, In QA, QA Passed, Kitting, Kitted, Ready to Ship, Shipped, Delivered, and Archived. You can view the status of any individual device in your portal at any time. Bulk import via CSV is available for large projects.
Our technicians handle the hands-on configuration work your project requires:
Staging technician rates range from $95–$125 per hour. Network engineering rates range from $135–$175 per hour depending on complexity.
Devices are kitted per deployment site according to your bill of materials. Each kit is labeled, manifested, and photographed before sealing. Packing slips and chain-of-custody records accompany every shipment. We can pack to your specifications — individual boxes per site, rack-ready bundles, or palletized loads for freight.
We coordinate outbound freight via FedEx, UPS, and LTL carriers. Tracking numbers are entered into your portal the moment a shipment is booked. Clients and end-users can track equipment in real time. Shipping documents — BOL, labels, packing slips — are uploaded to the shipment record in your portal.
For deployments in the Dallas–Fort Worth metroplex, we offer scheduled delivery of staged equipment directly to the site. We can coordinate delivery timing with your installation team to ensure equipment arrives when the crew is ready.
Need to store equipment before a deployment window opens? We provide secure, climate-controlled storage in our Carrollton facility. Each client's inventory is physically segregated. Storage is billed monthly based on pallet positions or rack space used.
Every service engagement includes access to your dedicated client portal. The portal provides real-time device inventory, shipment tracking, invoice history, document storage, and a direct support ticket channel to our operations team. Additional user accounts are available for your team members at no extra charge.
We offer four standard service tiers to match the scale of your project:
Custom pricing is available for projects that exceed these limits or require specialized services. Contact us for a tailored quote.